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FREE 8-12 DAY USA SHIPPING - BUY ONE GET ONE 25% OFF- AUTO APPLIED AT CHECKOUT

*Please note that due to the current COVID-19 pandemic, expect temporarily delayed shipping times. Shipping to US and Canada may take up to 20-25 days*.

We offer FREE trackable shipping.

Processing/Packaging Times: 

US and Canada: 1-3 Days*

International: 1-3 Days*

Extreme Demand: 2-4 Days*

Standard Shipping Times:

US and Canada: 7-21 Days*

International: 10-25 Days*

Extreme Demand: 20-30 Days*

Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctioned countries such as: Balkans, Belarus, Burma, Cote D’lvoire (Ivory Coast), Cuba, Democratic Republic Of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.

Some distant areas may take a bit longer, but we’ll get to you!

  • The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
  • Deliveries may take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other avoidable circumstances.
  • Please note that import duties, or any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer’s responsibility.

Order Confirmation

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

Processing Time

The order processing time may take up to 1-4 business days, depending on demand and if orders are backed up or not. Processing includes checking, packing, and sending your orders to the post-office. After all of these procedures, the tracking numbers will be provided to you via email or text.

  • If you place your order after 11:45 am Pacific Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.

Order Payment

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to local currency for you.

Separate Shipments

When you order multiple items at a time, they may be shipped separately so they can get shipped to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so you can get your items faster. In this case, you will be provided with two or more tracking numbers. 

Order Cancellations

We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or shipping address information. Just feel free to contact us, we’re available at info@emberandfield.com

Please note that any request received after the 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We still do our best to get a hold or cancel your order after 12 hours, but there are no guarantees. If we were able to do so, you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.